Support
Something not working?
In the app
The fastest route is inside the app: Settings → Support. It attaches your app version and device automatically, so we can reproduce the problem instead of asking you to describe it.
Common questions
I lost my progress after signing in. Where did it go?
It did not go anywhere. Signing in from a guest account keeps the same account — your points, level, friends and achievements carry over. If the app is showing you an empty profile, close it fully and reopen it, then write to us if it is still wrong.
My guest account is about to expire. What happens?
Guest accounts last 30 days of inactivity, and playing resets the clock. You get a warning at 7 days and again at 1 day. Signing in with Google, Apple or email keeps the account permanently — it is the same account, not a new one.
Someone is being abusive in chat.
Open their profile and use the report button, or report the message from the chat itself. You can also block them, which stops their messages reaching you and keeps the two of you out of random games together. Blocking is instant and does not wait for us.
A game froze mid-match.
Usually a network handover. The app reconnects and re-syncs by itself; give it a few seconds. If the board is still stuck, leaving and rejoining from Home does not forfeit the match.
How do I delete my account and everything in it?
Settings → Delete account. It removes your profile, stats, avatar, friendships, push tokens and unlocked achievements, and takes you out of every active room. It cannot be undone. You can export a copy of your data first from the same screen.